Human Relations Principle #30: Make the other person happy about doing the thing you suggest.
(“Make people glad to do what you want.”)
(This is the thirtieth in a series of articles where I will encapsulate each of Dale Carnegie’s timeless, life-changing principles for dealing with people. (Adapted from How to Win Friends and Influence People.))*
Always make the other person happy about doing the thing you suggest.
Statesmen and diplomats aren’t the only ones who use this make-a-person-happy-to-do-things-you-want-them-to-do approach.
The effective leader should keep the following guidelines in mind when it is necessary to change attitudes or behavior:
- Be sincere. Do not promise anything that you cannot deliver. Forget about the benefits to yourself and concentrate on the benefits to the other person.
- Know exactly what it is you want the other person to do.
- Be empathetic. Ask yourself what is it the other person really wants.
- Consider the benefits that person will receive from doing what you suggest.
- Match those benefits to the other person’s wants.
- When you make your request, put it in a form that will convey to the other person the idea that he or she personally will benefit.