“If you want enemies, excel your friends;
but if you want friends,
let your friends excel you.”
~La Rochefoucauld, French philosopher
Human Relations Principle #15: Let the other person do a great deal of the talking.
(“The safety valve in handling complaints.”)
(This is the fifteenth in a series of articles where I will encapsulate each of Dale Carnegie’s timeless, life-changing principles for dealing with people. (Adapted from How to Win Friends and Influence People.))*
Remember the old adage: the creator gave us two ears and one mouth for a reason—to do at least twice as much listening as we do talking.
Most people trying to win others to their way of thinking do too much talking themselves. Let the other people talk themselves out. They know more about their business and problems than you do. So ask them questions. Let them tell you a few things. Read more