Human Relations Principle #26 to Be a Leader

“I have no right to say or do anything that diminishes a man in his own eyes. What matters is not what I think of him, but what he thinks of himself. Hurting a man in his dignity is a crime.”

~Antoine de Saint-Exupéry

Human Relations Principle #26: Let the other person save face.

(This is the twenty-sixth in a series of articles where I will encapsulate each of Dale Carnegie’s timeless, life-changing principles for dealing with people. (Adapted from How to Win Friends and Influence People.))*

Letting one save face! How important, how vitally important that is! And how few of us ever stop to think of it!

We ride roughshod over the feelings of others, getting in our own way, finding fault, issuing threats, criticizing a child or an employee in front of others, without even considering the hurt to the other person’s pride. Whereas a few minutes’ thought, a considerate word or two, a genuine understanding of the other person’s attitude, would go so far toward alleviating the sting!

Even if we are right and the other person is definitely wrong, we only destroy ego by causing someone to lose face.

How the General Electric Company dealt with a valuable employee . . .

Years ago the General Electric Company was faced with the delicate task of removing Charles Steinmetz from the head of a department. Steinmetz, a genius of the first magnitude when it came to electricity, was a failure as the head of the calculating department. Yet the company didn’t dare offend the man. He was indispensable—and highly sensitive. So they gave him a new title. They made him Consulting Engineer of the General Electric Company—a new title for work he was already doing—and let someone else head up the department.

Steinmetz was happy. So were the officers of G.E. They had gently maneuvered their most temperamental star, and they had done it without a storm—by letting him save face.

 

Let’s remember that the next time we are faced with the distasteful necessity of discharging or reprimanding an employee.

Let’s be good leaders by letting the other person save face.

Much success and fulfillment with mastering human relations,

Ray

 

* The best guide on effective human relations that I have ever encountered is How to Win Friends and Influence People by Dale Carnegie, published in 1936. Prior to writing the book, Carnegie spent 20 years researching the habits of successful people. The book has sold over 30 million copies and is still listed on Amazon’s top 100 best selling books.

Other articles within this series you may enjoy:

3 Fundamental Techniques in Handling People

• Human Relations Principle #1: Don’t criticize, condemn or complain.
• Human Relations Principle #2: Give honest and sincere appreciation.
• Human Relations Principle #3: Arouse in the other person an eager want.

6 Ways to Make People Like You

• Human Relations Principle #4: Become genuinely interested in other people.
• Human Relations Principle #5: Smile.
• Human Relations Principle #6: Remember that a person’s name is to him or her the sweetest and most important sound in any language.
• Human Relations Principle #7: Be a good listener. Encourage others to talk about themselves.
• Human Relations Principle #8: Talk in terms of the other person’s interests.
• Human Relations Principle #9: Make the other person feel important—and do it sincerely.

12 Ways to Win People to Your Way of Thinking

• Human Relations Principle #10: The only way to get the best of an argument is to avoid it.
• Human Relations Principle #11: Show respect for the other person’s opinions. Never say, “You’re wrong.”
• Human Relations Principle #12: If your are wrong, admit it quickly and emphatically.
• Human Relations Principle #13: Begin in a friendly way.
• Human Relations Principle #14: Get the other person saying “yes, yes” immediately.
• Human Relations Principle #15: Let the other person do a great deal of the talking.
• Human Relations Principle #16: Let the other person feel that the idea is his or hers.
• Human Relations Principle #17: Try honestly to see things from the other person’s point of view.
• Human Relations Principle #18: Be sympathetic with the other person’s ideas and desires.
• Human Relations Principle #19: Appeal to the nobler motives.
• Human Relations Principle #20: Dramatize your ideas.
• Human Relations Principle #21: Throw down a challenge.

9 Ways to Be a Leader:

How to Change People Without Giving Offense or Arousing Resentment

• Human Relations Principle #22: Begin with praise and honest appreciation.
• Human Relations Principle #23: Call attention to people’s mistakes indirectly.
• Human Relations Principle #24: Talk about your own mistakes before criticizing the other person.
• Human Relations Principle #25: Ask questions instead of giving direct orders.